Remember back when businesses used to actually provide service? Back then a business didn’t act like they were doing you a favor by having you shop with them? Nobody assumed you wanted to bag your own groceries or check yourself out. Businesses provided Customer Service not just as a matter of courtesy to their customers, but because they believed their customers were essential to their survival AND because they thought of customers as a part of their extended family. A trust and a bond developed between a business and its’ customers. The Rental Guys still operate that way. We believe that service is an integral part of our business.
Equipment Service Overview
The Rental Guys’ service department can handle any repair or maintenance items that may come up on equipment. In addition to maintaining our own fleet of rental equipment, we are available to work on equipment owned by our customers.
Whether you need routine maintenance, Annual Inspections or have an emergency service need, The Rental Guys can take care of it. And if you’re looking at a prospective purchase we’ll be happy to perform an inspection and provide you with an honest evaluation and condition report.
Contact our office for details about our Equipment Service Department. We are available 24-hours per day, 7-days per week to provide emergency service for any of our customers who may need us. Our standard operating hours are 7:30am to 5:00pm, Monday through Friday but we are often available after-hours and on weekends if necessary. If you ever need assistance during off-hours or on a Sunday or holiday, your call will be answered by one of our knowledgeable and friendly staff who will attempt to accommodate your needs as best they can.
In the event that your equipment is not able to be repaired in the time frame you need, we can supply you with a unit from our rental fleet until the repairs are completed on your unit.
We do our best to make it easy. If you have any questions, call us or send an email. We’ll help you out and treat you right.
Some of the Equipment Services We Offer
- Emergency Breakdown Repairs
- Preventive Maintenance
- Annual Inspections
- Boom Inspections
- Equipment Evaluations
- Battery Replacement
- Track Replacement
- Engine Service & Repair
What is The Difference Between Preventive Maintenance And Corrective Maintenance?
When you wait for a problem to occur before addressing it, you are practicing reactive maintenance. This method isn’t cost effective. Unexpected downtimes can incur expenses. If you wait for a failure to happen, your equipment is often out of service for a long time. Preventive (or proactive or planned) maintenance comes in handy here. Preventive maintenance involves both planned and unforeseen work. There are always problems or issues that arise unexpectedly during operation. A bearing may make noise or a belt may stretch beyond its limits. There will always be items that need to be inspected, replaced or adjusted on a regular basis.
When is Preventive Maintenance Required?
The industry uses standards to determine maintenance schedules. Always refer to the manufacturer’s guidelines regarding PM intervals and items to inspect or service. Here’s an example of an inspection checklist from SkyJack.
Equipment Service In The Shop or In The Field
The Rental Guys are equipped to perform emergency breakdown repairs on your job site or farm as well as in our shop. We’ll be there when you need us and we’ll do the job right the first time.
Construction equipment is much more sophisticated these days and it takes a lot of specialized equipment and diagnostic gear to determine what is wrong and what component is causing the problem. The Rental Guys have made the investment to have the right tools and provide the necessary product training for our technicians. You can be assured of a quality repair when you call us.
When you need us immediately, that’s what you get. We’re available 24-hours per day, 7-days per week and we will contact you promptly by phone or email. If you’re calling for an emergency, please have the following information ready: The make, model and serial number of the equipment you are having serviced. The nature of the emergency – is it an equipment breakdown, an emergency repair needed on your site, or just a routine maintenance need. The exact location of the equipment breakdown or malfunction. Is the equipment on your farm or at your construction site? What time (daytime or evening) can we come to your location? Is there someone who can give us directions? When you call us for an emergency, we’ll ask you for all this information and we’ll proceed as quickly as possible to where your equipment is located. If the problem is minor, we’ll likely suggest you perform some simple preventive maintenance yourself which will keep your equipment running smoothly. If the problem is more complex, we’ll schedule a repair for you as soon as possible.
Equipment Breakdowns And Emergencies: What To Do Next If you are experiencing an emergency with your equipment, the first thing you should do is stop using the equipment immediately.